Customer Svc Representative-JMH Remote from home

Customer Service Representative I -PHT

Job Description

Reports To: Customer Service Manager Department: Operations

Pay Band: 4 –Non-Exempt Effective Date: October 1, 2020

Overall Responsibilities: Individuals in this position have primary responsibility for assuring customer satisfaction while selling monthly decals and cards, processing bills/payments, and developing bulk customer sales leads. Also, serve as customer service receptionist.

Duties and Responsibilities:

Cover receptionist desk.

Acts as a liaison between customers and parking staff.

Receives payments and issues monthly parking decals and cards.

Resolves customer service issues.

Answers telephone inquiries regarding facility locations, monthly and daily rates and space availability by facility.

Performs inventory of monthly decals when received.

Handles bagged meter requests.

Handles complaints and/or problems regarding parking operations, customer accounts, parking cards, and reports of damage to vehicles while parked in JHM garages or lots.

Updates computer files with current customer information.

Balances the cash register in accordance with standard operating procedure.

Performs other work as assigned.

Processes customer refund payments.

Accounts Receivable Customer Service Duties:

All of the above plus handles all our credit customer’s accounts receivable.

Process accounts receivables billing every month.

Updates account receivable customers key cards.

Process cash customers billing every month.

Process on line payments, direct payment, credit cards payments and ACIA accounts.

Required Knowledge, Skills and Abilities:

Basic knowledge of simple arithmetic and business English. Strong written and verbal communication skills.

Ability to:

Communicate effectively with customers with problems using tact and good judgment.

Compose customer correspondence.

Utilize simple office equipment.

Follow oral and written instructions.

5. Operate cash register and computer terminal.

Job Knowledge:

Experience - At least one year of Customer Service experience

Education - High school education

Bilingual – English – Spanish

Requires the use of English grammar and arithmetic, including multiplication and division; ability to work with charts, tables, and schedules. Requires accuracy in checking, posting,

counting and operation of equipment, such as cash registers, computer terminals, typewriters, simple calculators, copiers, and/or knowledge of a variety of office routines.

Judgment and Decision Making

Restricted scope of duties. Judgment used for setups. Some analysis of facts surrounding individual problems. Referral to supervisor for involved or questionable cases.

Responsibility:

Loss of cash, equipment, materials and/or process would seldom exceed $100.00 per incident.

Inattention or careless operation of equipment may cause lost time injury to self or others in immediate area.

Errors may involve losses such as cash shortfalls, improper costs, overpayments, failure to take discounts, waste of materials, damage or loss of equipment.

Work not continually subject to verification or check, although errors usually remain within the Agency.

Regular contacts with employees in other departments, general public and customers requiring tact, to avoid friction and obtain cooperation.

Manual Skill and Dexterity:

Job does not require skills and abilities beyond those normally possessed by the average individual. Manual ability requirements can be performed without practice.

Physical Effort:

Light to moderate physical effort. Duties requiring frequent mental and visual attention where work flow is intermittent and cycle or process involves waiting.

Working Conditions:

Very good working conditions. Absence of unpleasant elements for all practical purposes. Usual office conditions.