Technical Writer

Title: Technical Writer

Location: Remote

Length: Long term

Restriction: W2 or C2C

Description:

Interview Type: Either Webcam Interview or In Person *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Remote ***

Short Description:

Contractor required to provide temp assistance with design, development, and implementation of policies, procedures, and training materials for Information Technology staff related to the Software Development Life Cycle and the adaption of ITIL v3.

Job Description:

This position will support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff. The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Lifecycles five stages and included service management processes. In addition to developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed. Position will be responsible for developing e learning modules. The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.

Skillset:

Strong writing skills and technical knowledge

Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical

Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information

Strong analysis skills to analyze information and use logic to address work related issues and problems

Strong understanding of the implications of new information for both current and future problem solving and decision making

Strong time management skills

Basic knowledge of and ability to grasp technology related terminology and concepts

Experience developing policies, procedures, and training

Experience using workplace e learning tools

Experience using Microsoft Word

Preferences:

ITIL knowledge or certification

Experience using Articulate to develop workplace e learning

Experience with training design and development

The preferred candidate will have 7 years of experience.

Required Skills:

Strong writing skills and technical knowledge 7 Years

Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical 7 Years

Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar 7 Years

Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information 7 Years

Strong understanding of the implications of new information for both current and future problem solving and decision making 7 Years

Strong time management skills 7 Years

Basic knowledge of and ability to grasp technology related terminology and concepts 7 Years

Experience developing policies, procedures, and training 7 Years

Experience using workplace e learning tools7Years

Experience with training design and development 7 Years