Chief Operating Officer

We are a part of a successful and well-established restaurant chain. With our recent

expansion into new services, we have seen remarkable success, leading to requests

from other restaurants in our chain for assistance in implementing similar

offerings.

To meet the growing demands, we are looking to appoint a dynamic and

experienced Chief Operating Officer (COO) to oversee operations, expand

services, and drive excellence across multiple locations.

Job Overview:

As the COO, you will play a key leadership role in overseeing the daily operations

of our restaurant and those of partner locations. You will be responsible for

ensuring operational efficiency, executing strategic plans, and managing key

functions such as marketing, staff training, personnel management, and service

delivery. The ideal candidate will be someone with a strong background in the

restaurant industry, who can drive growth and implement the systems and

innovations that have made our restaurant a success across the chain.

Key Responsibilities:

- Establish objectives for the company and partners’ companies and formulate

or approve policies and programs;

- Oversee and direct the daily operations of the restaurant and those of partner

locations, ensuring quality and efficiency in service, kitchen operations, and

customer experience;

- Plan, develop and implement the company’s short and long-term goals,

focusing on growth and expansion;

- Authorize and organize the establishment of major departments and

associated senior staff position;

- Lead the implementation of innovative coffee and breakfast services across

multiple restaurant locations within the chain;

- Allocate and distribute material, human, and financial resources to execute

organizational policies and initiatives, establish financial and administrative

controls, and develop and authorize comprehensive personnel planning of

our restaurant and those of partner locations;

- Supervise and coordinate activities across different departments, including

kitchen staff, service staff, and managerial personnel;

- Create marketing strategies that drive customer engagement and increase

revenue;

- Oversee and execute staff training programs across locations to ensure

consistency in service quality and operations;

- Offer training to staff on inclusivity for mature workers, Veterans, youth,

and Indigenous employees. Provide cultural and diversity training to foster a

welcoming environment for visible minorities and newcomers. Train

employees on environmental sustainability practices;

- Manage and support the recruitment, development, and performance

management of restaurant staff;

- Monitor financial performance, including budgeting and revenue growth;

- Maintain relationships with owners of other restaurants and key stakeholders

to ensure satisfaction with services and continued collaboration;

- Ensure that all operations comply with regulatory standards and company

policies while maintaining the highest quality of products and services;

- Represent our restaurant and act on behalf of our company, in negotiations

and other official functions.

Qualifications:

- Minimum 3 to 5 years of experience in restaurant industry;

- Bachelor's degree or equivalent experience;

- Strong leadership skills with the ability to motivate and manage teams;

- Expertise in marketing, management, and operational processes within the

restaurant industry;

- Experience in staff training;

- Ability to develop and implement strategic initiatives that drive revenue and

customer satisfaction;

- Excellent communication, interpersonal, and problem-solving skills.