Bpo telecaller

BPO telecaller's job is to facilitate communication between a business and its customers by making calls, answering questions, and resolving issues:

Outbound calls

Make calls to potential or existing customers to promote products or services, generate leads, and meet sales targets

Inbound calls

Handle calls from customers who have questions, complaints, or need help with products or services

Customer service

Interact with customers in a friendly, professional manner to address concerns and offer solutions

Record keeping

Maintain accurate records of interactions

Some skills and qualifications that are helpful for a BPO telecaller include: Excellent communication skills, Strong people skills, Ability to close sales through negotiation, Research skills, and Knowledge of CRM software programs and telephone systems.