Customer care executive

customer care executive (CCE) is a professional who acts as a liaison between a company and its customers to ensure customer satisfaction:

Responsibilities

CCEs are the primary point of contact for customers, responding to questions, issues, and complaints. They also analyze customer feedback to improve customer care strategies.

Skills

CCEs need to have strong communication skills, active listening, and problem-solving abilities. They should also be able to empathize with customers and defuse tense situations.

Channels

CCEs use a variety of channels to communicate with customers, including phone calls, emails, live chats, and social media.

Role

CCEs are critical to maintaining a company's reputation and building customer loyalty. They can shape how customers perceive the brand through their professionalism and ability to satisfy customer needs.

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc