Call center bpo executive

call center BPO executive, also known as a customer care executive or customer service representative (CSR), is responsible for providing customer service and support to callers:

Answering phones

Responding to customer questions

Assisting with customer issues

Handling customer complaints

Resolving customer complaints

Ensuring a positive customer experience

Building strong customer relationships

BPO stands for business process outsourcing, which encompasses a broader range of activities than call centers. BPO includes customer-facing tasks like sales and marketing, as well as behind-the-scenes tasks like accounting and HR. Call centers, on the other hand, primarily focus on customer communication and support