Customer care service

Customer care service, also known as customer support, is the assistance that a company provides to its customers before, during, and after they use a product or service. It's about helping customers have a positive experience with the brand.

Customer care service can include:

Troubleshooting: Helping customers fix issues with a product or service

Responding to questions: Answering general questions from customers

Making suggestions: Offering product suggestions to customers

Going the extra mile: Doing small favors or bending the rules to help customers

Supporting emotional needs: Ensuring that agents solve customer problems while also supporting their emotional needs

Some skills that can help with customer care service include:

Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.