Call center bpo executive

call center BPO executive, also known as a Customer Care Representative (CSR), is a frontline employee who provides customer service and support through various channels. Their responsibilities include:

Customer service: Answering customer questions, complaints, and concerns

Technical support: Providing assistance with products and services

Communication: Communicating with customers via phone, email, chat, or social media

Problem resolution: Evaluating problems and providing solutions

Building relationships: Ensuring a positive customer experience and building strong customer relationships

Other duties of a call center representative include:

Processing orders, forms, and applications

Taking orders

Processing returns

Providing information about products and services