Customer care executive

BPO telecaller's job is to facilitate communication between a business and its customers by making calls, answering questions, and resolving issues:

Inbound calls

Handle calls from customers who have questions, complaints, or need help with products or services

Customer service

Interact with customers in a friendly, professional manner to address concerns and offer solutions

Record keeping

Maintain accurate records of interactions

Some skills and qualifications that are helpful for a BPO telecaller include: Excellent communication skills, Strong people skills, Ability to close sales through negotiation, Research skills, and Knowledge of CRM software programs and telephone systems.