Customer care executive

call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include:

Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent

Providing customer service: Addressing customer questions, concerns, and complaints

Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies

Communicating with customers: Using a variety of channels, including phone, email, social media, and chat

Managing orders: Overseeing the timely delivery and payment of customer orders

Recommending improvements: Suggesting improvements to systems and processes to increase efficiency

call center BPO executive, also known as a customer care representative (CSR), is a frontline employee who deals with customer communication and support. Their responsibilities include:

Answering customer queries and complaints

Providing solutions to customer problems

Ensuring customer satisfaction

Building strong customer relationships

Communicating with customers via calls, email, chat, and social media

Processing orders, forms, and applications

Providing information about products and services

Processing returns