Remote Operations Manager

About Us

At Growmodo, we empower fast-growing companies by connecting them with top global talent while supporting the careers of creative and tech professionals. Our commitment to excellence drives us daily, as we focus on strong relationships and delivering a “wow” experience to our clients. We’re looking for an Operations Manager to join our team and help oversee and optimize the operational functions within the company to help align Talent Acquisition efforts with production demands.

The Role

Working Hours: Mondays - Fridays,

6AM-3PM Central European Time

1PM-10PM Asia/Manila

11PM-8AM Central Standard Time

As our Operations Manager, the primary focus will be on liaising with all departments to effectively forecast, plan, and manage workforce requirements, ensuring the right staffing levels and talent pools are aligned with client demands and business growth. This role is key to ensuring operational efficiency, effective resource allocation, and seamless execution of recruitment processes.

Key Responsibilities

Forecasting & Capacity Planning: Lead the development of workforce planning models, ensuring the company can scale up or down based on client requirements, seasonal demands, and market trends.

Stakeholder Liaison: Collaborate with department heads (Sales, Talent Experience, Dev Ops, Design, Ops, Customer Experience, etc.) to align on staffing requirements and operational priorities.

Data Analysis & Reporting: Analyze workforce performance data, turnover rates, and demand forecasts to identify trends and improve resource allocation.

Process Improvement: Continuously evaluate and help the Talent Experience Manager refine recruitment and staffing processes to maximize productivity, minimize costs, and enhance the client experience.

Budget Management: Manage departmental budgets related to workforce management, ensuring efficient allocation of resources.

Compliance & Quality Control: Ensure that operational activities comply with legal, regulatory, and company standards, and that all staffing solutions are aligned with quality expectations.

Project Management: Lead cross-functional projects aimed at improving workforce efficiency, client satisfaction, and internal communication.

What We're Looking For

Must-Haves:

3-5 years in operations management or workforce management; proven experience managing and leading cross-functional teams in a fast-paced environment.

Workforce Planning Tools: Familiarity with tools/software like Workforce Software or similar capacity planning and scheduling platforms and/or strategies.

Data Analysis: Proficiency in Excel or similar data analysis software to track and report on key performance metrics (KPIs).

Project Management: Experience with project management tools such as Asana, Notion, Airtable.

Recruitment Systems: Knowledge of recruitment management systems (ATS).

ERP & CRM Systems: Experience with Enterprise Resource Planning (ERP) and/or Customer Relationship Management (CRM) systems (e.g., HubSpot).

Nice-to-Haves:

Demonstrable experience in recruitment operations or HR capacity planning is highly preferred.

Familiarity with operations and workflows in Digital Marketing agencies, Website Development & Design agencies, and/or similar Managed Services is highly desirable.

Why You'll Love Working Here

Professional Development Budget: We invest in your continuous learning by offering access to courses, conferences, and certifications that align with your career goals. Your growth is our priority.

Learning and Growth Opportunities: You'll have the chance to participate in mentorship programs, cross-functional training, and leadership development, ensuring you’re always advancing in your skill set and career path.

Fully Remote Work: Enjoy the freedom to work from anywhere in the world! We believe that results matter more than location, and offer the flexibility to work from different countries or your favorite corner of the globe.

Diverse, Global, Cross-Cultural Team: Work alongside talented individuals from all corners of the world. Our diverse team thrives on collaboration, bringing a wealth of different perspectives and ideas to the table.

Great Company Culture: We pride ourselves on fostering a positive, inclusive, and supportive company culture where innovation and creativity are celebrated and everyone feels valued and heard.

Remote and In-Person Events: Stay connected with the team through virtual gatherings, and look forward to in-person meetups and retreats where we bond, share ideas, and have fun together.

Timezone: Central European Time (GMT+1)

Type: Full-time Contract

Reports To: CEO