Technical support engineer

Sancus Technologies is a leader in delivering innovative technology solutions. We are committed to empowering businesses with cutting-edge tools and exceptional support services. Join our team to play a pivotal role in ensuring seamless technology experiences for our clients.

Job Description

We are seeking a Technical Support Engineer to provide top-notch technical assistance and ensure smooth operations for our clients. The ideal candidate will have excellent problem-solving skills, strong technical knowledge, and a passion for customer satisfaction.

Key Responsibilities

• Provide first-line support for client inquiries via phone, email, or chat.

• Diagnose and resolve technical issues related to hardware, software, and network systems.

• Escalate complex issues to higher-level support or engineering teams when necessary.

• Document, track, and monitor support requests in the ticketing system.

• Collaborate with cross-functional teams to improve product support and user experience.

• Conduct remote troubleshooting and guide clients through solutions.

• Assist in the setup, configuration, and maintenance of systems and applications.

• Identify recurring issues and provide input for process improvements or training.

• Create and maintain technical documentation and knowledge base articles.

• Stay updated with new technologies and tools relevant to the role.

Required Skills and Qualifications

• Proven experience as a Technical Support Engineer or in a similar role.

• Strong knowledge of Windows, Linux, and Mac OS environments.

• Familiarity with networking concepts (e.g., DNS, DHCP, TCP/IP).

• Hands-on experience with troubleshooting hardware and software issues.

• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.

• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow).

• Excellent communication and interpersonal skills.

• Ability to work effectively under pressure and manage time efficiently.

• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or similar.

• Experience in supporting enterprise-level applications and systems.

• Understanding of scripting or automation tools.

• Familiarity with ITIL practices and processes.

What We Offer

• Competitive salary and benefits package.

• Opportunities for skill development and career advancement.

• A collaborative and supportive work environment.

• Access to the latest technologies and tools.

How to Apply:

If you have a knack for solving technical issues and delivering exceptional customer support, we’d love to have you on our team! Please send your resume and a cover letter to