Social Media Customer Support Agent

Job Description: Social Media Customer Support Agent

We are looking for a proactive and customer-focused Social Media Customer Support Agent to join our team. In this role, you will be the voice of our brand, engaging with customers on social media platforms to address inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

Monitor and respond to customer queries and comments on social media platforms promptly and professionally.

Resolve customer complaints, providing accurate information and escalating issues when necessary.

Maintain a consistent brand voice and tone across all interactions.

Collaborate with internal teams to address customer concerns and improve processes.

Track and report on common customer issues to help identify trends and suggest improvements.

Qualifications:

Previous experience in customer service or social media management is preferred.

Strong written communication skills and attention to detail.

Ability to stay calm and professional under pressure.

Familiarity with social media platforms and basic analytics tools.

Problem-solving mindset and a customer-first attitude.

Job Location

remote