Travel Agency Executive

Career Oppurtunity:

Department: Sales/Customer Service

Reports To: Travel Agency Executive

Location: Jashore, Bangladesh

Job Overview:

As a Travel Agent, you will be responsible for assisting clients in planning and booking their travel arrangements, ensuring they have an enjoyable and stress-free experience. You will help customers choose the best travel destinations, flights, accommodations, and transportation, based on their preferences and budget. You will also provide advice on travel regulations, insurance, and offer expert recommendations for tours, excursions, and activities.

This is a Permanent full-time position for a minimum of 48 hours a week, with the potential for increased hours based on workload. The pay rate is competitive, ranging from 15,000 taka to 25,000 and can be negotiated for the right candidate (condition apply).

Key Responsibilities:

1. Customer Consultation:

o Assist clients in determining travel needs, including destinations, types of travel experiences, budget, and dates.

o Provide personalized travel recommendations based on client preferences (e.g., luxury, adventure, family-oriented, etc.).

o Help clients with the creation of travel itineraries, ensuring all logistics (flights, hotels, transfers) are included and well-organized.

2. Booking Travel Arrangements:

o Book flights, hotel accommodations, car rentals, train tickets, and other necessary travel services.

o Issue and confirm travel documentation, such as tickets, travel insurance, and travel guides.

3. Customer Support:

o Respond to customer inquiries and requests in a timely manner, via phone, email, or in person.

o Provide expert advice and solutions for any travel disruptions or issues, including cancellations, delays, and other emergencies.

4. Travel Documentation & Regulations:

o Ensure all travel documentation is correctly prepared and meets the destination's entry requirements (passports, visas, etc.).

o Stay up-to-date with travel industry trends, regulations, and safety guidelines, particularly for international destinations.

o Advise clients on necessary vaccinations, travel insurance, and other travel-related advisories.

5. Sales & Product Promotion:

o Promote and upsell travel packages, tours, and travel-related services to clients.

o Achieve sales targets and meet customer service goals, contributing to the overall success of the agency.

o Maintain relationships with travel suppliers, airlines, hotels, and tour operators to provide clients with exclusive deals and promotions.

6. Administrative Duties:

o Maintain accurate records of client bookings, payment information, and special requests.

o Process payments, cancellations, refunds, and follow up on any outstanding fees.

o Prepare invoices and receipts for clients.

o Keep abreast of changes in travel policies, tariffs, and booking systems.

7. Networking & Market Research:

o Build and maintain relationships with hotels, resorts, airlines, cruise lines, and other travel providers.

o Research new travel destinations, seasonal promotions, and opportunities for partnerships.

o Stay informed about new technology or tools that can improve the customer experience (e.g., mobile apps, booking platforms).

Required Skills and Qualifications:

• Previous experience in travel sales, customer service, or a related industry is preferred.

• Must be fluent in English & Hindi

• Proficiency in Microsoft Office Suite

• Strong knowledge of global geography and travel trends.

• Familiarity with online booking systems, travel management software, and CRM tools.

• Excellent communication skills (written and verbal).

• Strong problem-solving abilities, attention to detail, and ability to handle multiple tasks.

Working Conditions:

• This position may require occasional evening or weekend hours, depending on client needs and travel schedules.

• Must be comfortable with a fast-paced environment and able to manage multiple bookings at once.

• This role may require occasional travel for familiarization trips or training events.

Working hours will start from 5.00 AM .

Work Location: Jashore, Bangladesh

Application deadline: 20, December, 2024

Please drop your CV with photo in this mail:

If this sounds like you, Apply Now !