IT Support Technician

Location:Hybrid

Position Title: IT Support Technician (Telework)

Must Haves:

High school diploma or equivalent; 1-2 years of related experience in IT support.

Ability to telework, with the requirement to be onsite as needed and for random drug testing.

Must pass a background check, drug screen, and possess a clean DMV record; must be able to obtain Q clearance.

Responsibilities:

Provide day-to-day technical support services to employees for network infrastructure and internal desktop systems, both locally and remotely.

Install, configure, and troubleshoot desktop and mobile systems, workstations, and network issues in a heterogeneous environment.

Test and evaluate commercial and laboratory-developed software for quality control and proper operation.

Maintain passwords, data integrity, and file system security for the desktop environment.

Communicate highly technical information effectively to both technical and non-technical personnel.

Recommend hardware and software solutions, including new acquisitions and upgrades