General Manager Sales /Service -Automobile

SUMMARY :

The General Manager for Sales & Service is responsible for overseeing the day-to-day operations of both the sales and service departments within the automobile dealership or service center. This leadership position requires a strong focus on operational efficiency, customer satisfaction, financial performance, and staff management to drive business growth in the automotive industry.

ROLES & RESPONSIBILITIES:

*Develop and implement effective sales strategies to achieve monthly, quarterly, and annual sales targets.

*Lead the sales team, providing direction, motivation, and performance management.

*Oversee the entire sales process, from lead generation to closing sales, ensuring the team is effective and efficient.

*Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.

*Establish and monitor service performance metrics to ensure optimal turnaround time, customer satisfaction, and profitability.

*Develop and manage the budget for both sales and service departments, ensuring financial objectives are met.

*Ensure superior customer service is delivered at every customer touchpoint, from sales inquiries to after-sales service.

*ecruit, train, and develop staff in both sales and service departments.

*Conduct regular performance reviews, coaching, and skill development to enhance team performance.

*Foster a positive work environment, ensuring team morale and collaboration.

Qualifications:

Education:

* Bachelor's degree in Business Administration, Sales, Marketing, or related field (MBA preferred).

*Experience: Minimum 7-10 years of experience in the automobile sales/service industry, with at least 3-5 years in a managerial or leadership role.

*Proven track record of success in sales management and service operations within the automotive sector.

*Strong knowledge of automotive products, services, and customer needs.

*Excellent leadership, communication, and interpersonal skills.

SALARY:

50,000 TO 80,000