Customer Care Agent (JB5109)

Customer Care Agent (JB5109)

Northcliff, Gauteng

R8 500 to R9500 + Incentives

Permanent

A company based in Northcliff is urgently looking for a Customer Care Agent to join their team. This role requires a candidate with strong administrative skills and a solid background in customer service. The ideal candidate should have previous call centre experience, specifically handling customer complaints, vehicle comebacks, and after-sales service within the automotive industry. The successful applicant will be responsible for managing customer concerns via email and phone while ensuring timely resolutions

Minimum Requirements:

Strong administrative skills

Previous call centre experience (handling customer complaints and queries)

Experience managing vehicle comebacks and after-sales service

Excellent communication skills (verbal and email)

Proficiency in MS Office & CRM software

Automotive industry experience preferred

Ability to work in a high-pressure, customer-facing environment

Duties and Responsibilities:

Customer Service & Complaint Handling

Handle and resolve customer complaints and vehicle comebacks

Respond to customer queries via phone and email, ensuring timely follow-ups

Maintain a professional and customer-focused approach when addressing concerns

Act as a liaison between customers and service departments to resolve issues

Administration & Record-Keeping

Maintain accurate customer records and update CRM systems with relevant details

Document customer complaints, resolutions, and feedback for future reference

Assist in tracking customer satisfaction and service quality improvements

Collaboration & Communication

Work closely with service advisors, workshop teams, and sales departments to ensure customer concerns are addressed effectively

Provide feedback to management regarding recurring customer issues and areas for service improvement

Assist with after-sales follow-ups and customer retention efforts

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment