Service Desk Support - Remote
Description:
Title: Service Desk Support
Location: Remote
Length: Long term
Restriction: W2 or C2C
Description:
*** Remote *** Webcam interview *** very long term project initial PO for 1 year with multiyear extensions *** *** 37.5 hours per week ***
Job Description:
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
Customer Support for DHS Applications
Following up with customers to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing software to resolve issues
Diagnosing problems
Reset AD and mainframe passwords and unlock accounts
Qualifications:
Security: Active Directory 1/3 Years
Communication skills both verbal and written 4/6 Years
IT Communication Specialist 4/6 Years
Learning ability 4/6 Years
Team work 4/6 Years
A+ and government expeerience preferred