Customer Support and Payments Representative (Russian native/English)

Company is pleased to announce a vacancy for the position of Customer Support and Payments Representative (Russian native/English)

Direct Report: Customer Support and Payments Team Lead

Work Set-up: Remote/WFH opportunity

Job Purpose:

To handle customer communication, assist in resolving customer issues. Assist with payment transactions processing and support, and the overall support of customer accounts.

Essential Job Functions / Main Duties & Responsibilities:

* Provide multilingual customer support and translate communications as needed.

* Assist in researching and resolving customer issues using available tools and resources.

* Manage client accounts by updating notes and maintaining accurate records.

* Help investigate and address transaction discrepancies promptly.

* Monitor customer activity to detect and report potential fraud or misuse.

* Assist in adjusting transactions in customer accounts as necessary.

* Support the production of reports on trends and patterns to identify areas for service improvement.

* Contribute to Identifying and recommending improvements to ongoing processes.

* Enhance the quality of customer-facing communications.

* Collaborate with colleagues to resolve recurring issues.

* Process transactions within established standards and SLAs.

* Participate in daily security checks to prevent fraudulent activities.

* Report potential risks associated with high-risk transactions.

* Support the team and projects as required

Skills & Qualifications:

* Ability to think critically and draw from experience to make decisions

* Computer literacy

* Care in dealing with sensitive information

* Ability to understand both written and oral instructions in English and Russian

* Ability to write, read and speak in the required languages

* Ability to deal with ambiguity and identify customer’s needs

* The ability to organize and manage multiple priorities

* Ability to independently research solutions and solve problems

* Strong customer orientation

* Excellent interpersonal and communication skills

* Performance driven and a strong team player

* Fluent and advanced skills both oral and in specialized languages would be an asset

* High school diploma required

* Flexible and has the ability to quickly adjust to frequent process and information changes

* Must be amenable to working on a rotational or shifting schedule (morning/mid/night shifts)

Knowledge & Experience:

* Minimum of 3 years in a position with relevant experience would be an asset

* vKnowledge of Sportsbook industry would be an asset

* Basic office skills including knowledge of Microsoft Word and Excel

Please send your CV to the following email address: