Customer Service

JOB SUMMARY

The Customer Service Sales Representative's primary responsibility is to have problem-solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience for new and existing customers at every interaction.

ESSENTIAL FUNCTIONS

Duties include, but are not limited to:

Promoting and/saving products and services

Providing an excellent customer experience via phone

Negotiating and completing save/service order requests from customers.

Working with customers patiently, tactfully, and efficiently

Accurately informing customers of various fees and adjustments.

Providing options to the customer based on product and service needs.

Active listening skills

Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

· Outstanding Customer Service skills.

· Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.

· Basic math skills, data entry skills, and sales aptitude

· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.

· Ability to multitask in a fast-paced environment.

PREFERENCES

Previous Customer Service experience in a high-volume

2+ years of Call Center experience or equivalent required

1 yr contact center and 1 yr retention experience are preferred

High school diploma or the equivalent