Support Team Representative
Description:
Job Summary:
Xpede, Inc. is a dynamic app-based company revolutionizing the on-demand delivery industry. Their platform empowers small businesses and communities with instant, affordable on demand delivery solutions for business and personal items. They are seeking a Support Operations Associate to play a vital role in ensuring customer satisfaction, driver engagement, and operational efficiency. This role is ideal for someone who thrives in a fast-paced environment, excels at problem solving, and enjoying working in a collaborative, innovative team.
Essential Job Duties:
• Answer emails (80%) and phone calls (20%) resolving user and driver inquiries regarding Xpede’s services, policies, and guidelines.
• Provide positive, professional experience for all users by facilitating a clear and empathetic communication.
• Assist drivers with troubleshooting account-related issues and providing updates on their status.
• Support driver onboarding processes by reviewing applications, conducting background checks, and maintaining accurate records.
• Asist in resolving escalated issues to ensure seamless operations and exceptional service delivery.
• Actively contribute to digital marketing initiatives by managing promotional campaigns on social media platforms.
• Attend and represent Xpede at promotional events, engaging with local businesses and customers to increase brand visibility.
• Collaborate with cross-functional teams, including operations, marketing, and tech, to streamline processes and address user feedback effectively.
• Provide actionable insights from customer and driver interactions to enhance app functionality and user satisfaction.
Requirements/Qualifications:
• Must be able to handle sensitive and confidential information about drivers and customers
• Must be willing to sign a Non-Disclosure Agreement (NDA)
• Good written and verbal communication, including typing skills and fluent English
• Must be able to type able 35 wpm
• Candidate must be a team player, and multitasker capable of managing multiple inquiries and issues simultaneously.
• Hybrid schedule potential
Work Experience Skills Developed:
• Answer emails (80%) and phone calls (20%) resolving user and driver inquiries regarding Xpede’s services, policies, and guidelines.
• Provide positive, professional experience for all users by facilitating a clear and empathetic communication.
• Assist drivers with troubleshooting account-related issues and providing updates on their status.
• Support driver onboarding processes by reviewing applications, conducting background checks, and maintaining accurate records.
• Asist in resolving escalated issues to ensure seamless operations and exceptional service delivery.
• Actively contribute to digital marketing initiatives by managing promotional campaigns on social media platforms.
• Attend and represent Xpede at promotional events, engaging with local businesses and customers to increase brand visibility.
• Collaborate with cross-functional teams, including operations, marketing, and tech, to streamline processes and address user feedback effectively.
• Provide actionable insights from customer and driver interactions to enhance app functionality and user satisfaction.
Hours of Operation:
Monday – Friday: 9AM – 5PM
Hybrid work options available. Subject to role requirements.
Salary: $17.00/hour for first 3 months upon qualification. For more details, please email to ""