Junior Operations Manager (JB5064)

Junior Operations Manager (JB5064)

Montana, Pretoria

R16 500 to R17 500 (Negotiable - Depending on experience)

Company Cell phone and Laptop

Permanent

A well-established company is known for delivering high-quality, handcrafted frozen desserts. With a strong presence in South Africa, they specialize in authentic gelato, offering a diverse range of flavors made from the finest ingredients. Their commitment to excellence ensures that each product is crafted with precision, blending innovation with tradition. Operating through retail outlets, mobile sales, and wholesale distribution channels, the company prioritizes exceptional customer experiences. As they continue to expand into new regions, they are seeking a Junior Operations Manager to oversee sales, logistics, and team management across multiple locations

Minimum Requirements:

Must have a valid driver’s license and own vehicle

Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field

Previous experience in food and beverage sales, with preference for candidates who have worked in perishable goods or retail sales environments

Food safety or handling certification (advantageous).

Basic knowledge of food safety compliance and regulations

Proficiency in Microsoft Excel for inventory and sales tracking

Strong leadership, communication, and organizational skills.

Ability to multitask in a fast-paced retail and sales environment.

Adaptability to handle peak seasons and fluctuating demand.

Willingness to travel to various locations, including KZN and Mpumalanga.

Duties and Responsibilities:

Sales & Operations Management

Optimize the sales process to drive revenue growth

Manage inventory and supply chain for perishable goods

Oversee order fulfillment and logistics coordination

Handle vendor and supplier relationships (dairy, flavorings, packaging, etc.)

Forecast demand and plan stock levels accordingly

Customer Relationship & Service Management

Manage B2B and B2C client relationships

Enhance customer service and ensure high satisfaction levels

Handle complaints, conduct feedback analysis, and implement service improvements

Develop and execute upselling and cross-selling strategies

Analytical & Problem-Solving

Analyze sales data and generate reports

Study market trends, including seasonality impacts on gelato sales

Optimize pricing strategies and profit margins

Track KPIs such as sales performance, customer retention, and inventory turnover

Technical & Compliance

Maintain proficiency in Microsoft Excel for inventory and sales tracking

Ensure compliance with food safety regulations and cold chain logistics

Leadership & Team Management

Lead and manage sales and production teams

Train and onboard new team members

Motivate staff to achieve sales targets

Delegate tasks and monitor staff performance

Financial & Budgeting Responsibilities

Manage operational costs and budgets

Forecast sales and track revenue

Implement cost-control strategies to minimize wastage of perishable goods

Product & Industry Knowledge

Ensure an in-depth understanding of gelato production and quality control

Keep up to date with industry trends in the frozen dessert sector

Organizational & Event Planning

Effectively manage peak seasons and fluctuating demand

Plan and execute promotional events, pop-ups, and tastings

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

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