REQUIRED SKILLS
• 10 years of management experience of technology teams.
• Experience in Escalation Management and Incident Response in a high growth software/hardware technology organization.
• Knowledge of Infrastructure provisioning and management.
• Background in troubleshooting incidents within a production environment.
• Able to develop strong working relationships across matrixed teams.
• Project management skills in order to lead cross-functional collaboration to achieve results.
• Demonstrable experience leading, developing and coaching a 24x7 team. Experience with a global environment is highly preferred.
• Preemptive problem-solver, engaged both strategically and tactically.
• Complete focus on customer success with a consultative approach.
• Strong ownership attitude and a track record of taking responsibility for problems and pushing through to resolution.