Service Desk Analyst

Assists user community with the documentation and resolution of requests for service that originate (via phone, email, and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities and duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Oakland County, then working remote approximately three days/week and on-site two days/week.