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Customer Service Representative

Company:
MDL GLOBAL
Location:
Lagos Mainland, Lagos, Nigeria
Pay:
95000-155000
Posted:
October 28, 2024
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Description:

Job Description:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Lagos Mainland. The successful candidate will be responsible for providing exceptional service to our customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and in-person

- Resolve customer complaints and issues in a timely and professional manner

- Provide information about products and services to customers

- Process orders, returns, and exchanges

- Maintain accurate records of customer interactions and transactions

- Follow up with customers to ensure their needs are met

- Collaborate with other departments to resolve customer issues

- Identify and escalate priority issues to the appropriate team

- Stay updated on product knowledge and company policies

Requirements:

- High school diploma or equivalent; additional qualifications are a plus

- Proven experience as a Customer Service Representative or similar role

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Proficiency in MS Office and customer service software (e.g., Zendesk)

- Ability to handle stressful situations and remain calm under pressure

- Strong organizational skills and ability to multitask

- Customer-oriented mindset and a passion for helping people

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