Customer Support & Administrative Officer

COMPANY DESCRIPTION:

Our company, an integrated indigenous publishing company located at No. 46 Water Bus Stop, opposite the University of Ibadan, Oyo Road, is looking to hiring an experienced customer service representative to manage our online sales operations. The successful candidate will be the first contact of our online customers and same will be responsible for processing orders, managing all online sales channels, updating sales records and information, resolving complaints and handling other administrative responsibilities. He/She must be a creative and strategic thinker who is able to manage customers’ emotions and influence their decisions to achieve

the organization's aim.

Core responsibilities for this role;

* Communicate with customers through various channels.

* Give customers up-to-date information about our books, prices and services.

* Must be able to convince a customer about book purchase.

* Respond to customers through various channels.

* Respond promptly to customers’ enquiries.

* Keep records of customers’ transactions, interactions, comments and

complaints.

* Communicate with other departments on customer-related matters and

handle complaints across a number of communication channels.

* Maintain a professional, empathetic, and positive attitude towards customers at all times.

* Process online sales orders, returns and logistics involved.

* Must read and understand our book titles and services so as to convince,

answer questions, and defend the company’s values.

Requirements for this role;

* Must be between 24 – 32 years old.

* B.Sc degree with a minimum of second class lower division.

* One-year minimum post NYSC experience as a customer care representative,

customer support staff or admin staff.

* Technical computer proficiency in MS word and MS excel packages.

* Strong emotional intelligence.

* Good record keeping.

* Very fluent in English and any 1 or 2 other Nigerian Languages (Yoruba,

Hausa or Igbo).

* Good administrative skills.

* Highly innovative

* Ability to work under pressure