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Customer Service Representative

Company:
Tangent Solutions, Inc.
Location:
Pasig, NCR, Philippines
Posted:
July 08, 2024
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Description:

• Attends to client inquiries by phone or thru email regarding new or existing products and services.

• Receives customer requests by phone or thru email.

• Analyzes customer requests and provides necessary information.

• Ensures effective handling of customer complaints and requests.

• Classifies and resolves customer complaints and requests.

• Coordinates with Field Technical Support Section for any technical service related concerns.

• Monitors and provides timely feedback to clients regarding request, query, and complaint.

• Prepares reports on a regular basis for submission to clients’ immediate superior and project managers.

• Prepares forms for any terminal related requests.

• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Representative as may be formally and officially defined by the immediate superior or by the executive management.

REQUIREMENTS

• Graduate of academic course/s in the area of ABM or STEM.

• Has acquired an NC in Customer Services is a plus.

• Computer literate in windows-based applications with the ability to learn customer service software applicants.

• With professional verbal and written communications skills.

• Ability to type at least 30 words per minute.

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