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Remote Customer Service Supervisor

Snaphunt Pte Ltd
July 09, 2024


-Fantastic work culture

-Attractive Salary & Benefits

-Opportunity to make a positive impact

Our client has a wealth of knowledge and expertise to ensure you have the best travel experience possible. Our client have established strong partnerships with top airlines, hotels, and local travel agencies to provide you with exclusive deals and quality services.

The Job

You will be responsible for :

Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

Developing and implementing comprehensive digital marketing programs in line with brand plans and business priorities.

Working with content marketing and design teams to create suitable content for each stage of a customer’s digital journey.

Reviewing and optimising the design and content of all online assets including the company website and social media pages.

Planning and control of the digital marketing budget and spend by allocating budgets to different channels.

Using A/B testing to optimise digital marketing performance.

Analysing the results and effectiveness of campaigns to deliver actionable insights and recommendations and generating monthly reports on the digital marketing portfolio.

Ideal Candidate

You have at least 1 year experience ideally in Customer Service or Digital Marketing within Internet, Financial Services and Hospitality, Leisure, Travel industry.

Experience within would be a strong advantage.

You possess excellent interpersonal as well as written and verbal communication skills.

You are a strong team player who can manage multiple stakeholders

You enjoy finding creative solutions to problems

You are a strong networker & relationship builder