Process Associate

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care!

Responsibilities

Take inbound calls

· Perform all task and responsibilities as per process guidelines and procedure

· Adherence to shift timing/schedule

· Perform on metrics and targets - AHT, CSAT, and SL etc.

· Comprehension of customer ask and attempt to first time resolution

· Abide to all code of conduct and policies

Qualifications we seek in you!

Minimum Qualifications / Skills

· Excellent interpersonal skills – comprehension, articulation, effective listening and written

· Significant years worth of experience in International Call Center Customer Service in insurance or financial area

· Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge

· Knowledgeable in using MS Office such as Excel, Word and PowerPoint

Effectively listen, comprehend and ability to simplify and articulate clearly

Preferred Qualifications/ Skills

Exceptional customer service skills, eye for details

Work under pressure and meet performance metrics

Team player, supporting and assisting colleagues whenever possible

Open for feedback and Passionate about their own learning and development

Critical thinking and decision-making skills

Flexibility to shift timings

Multi-tasking ability

Language assessment, speech X B2 intermediate with fluency 44 and above

Clear hakerrank =/> 55 pts (Optional)

Knowledgeable in using MS Office (Outlook, SharePoint and PDF)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: