Manager, Account Executives (Commercial)

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.

For this big challenge we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the customer support space.

What will I be doing?

Effectively hire and coach your team of new business AEs to success

Plan new business revenue and logo acquisition strategy monthly, quarterly, and annually alongside leadership team

Own relationships with pipe generation teams such as Sales Development and Marketing

Partner closely with Product and Growth to further develop install base pipeline funnel and prospect experience

Through analyzing data, test and design new processes to capture, convert, and grow AE productivity

Work closely with your team on large opportunities and be heavily involved in the direct sell where needed

What skills do I need?

5+ years in a quota carrying new business IC role with proven success

Experience working on complex and strategic deals (involving procurement, legal, security)

2+ years management experience

Previous experience building and executing on outbound sales motions

Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus

Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately

Proven experience–and passion for–teaching and developing top talent

Experience developing GTM strategy, building, and executing operational plans

A builder of businesses, with the ability to attract and develop the best talent in the industry

Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)

Adaptive, with the ability to balance short term and long term priorities

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $231,200 - $272,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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