Specialist Customer Experience & Quoting

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of complete solutions in Magnetic Resonance Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.

Responsibilities

The Coordinator Customer Experience is the face to our internal as well as external customers. Your responsibilities include but not limited to:

Ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash communication.

Receive, track, pre-qualify all incoming inquiries from our internal and external customers.

Support Quotation and Order Entry teams in end to end communication (local language).

Support Sales and Service team with Tender inquiries.

Pre-Qualify and triage of customer complaints

Monitor and pre-qualify all incoming inquiries and orders

Open Salesforce cases/opportunities and set to appropriate person/department

Support Sales teams with tender submissions including collation of commercial documents

Support sales and service team with quotation

Support the CX & CO team with end to end communication / order-to-cash

Provide logistics co-ordination for customer

Generating RMAs and organise shipping of repairs

Work closely with master data teams to ensure accurate data

Work closley with Front office and Order Entry Specialist Team

Every other tasks to improve effectiveness apply

Back up support for same functions noted within the job description for other regions

Maintain an excellent working knowledge of Bruker products

Other duties as may be defined which are broadly in line with the duties and objectives above.

Qualifications

To be successful in this position, you will possess:

High school diploma or equivalent required in Business Administration or relevant field

Experience in the the high technology life science field or NMR

Excellent written and verbal communication skills

Self-discipline and the ability to decide priorities in a rapidly changing commercial environment

Ability to work independently, as well as in a team

An outgoing and likeable personality with a high degree of personal integrity

A flexible attitude to working hours which are sometimes influenced by factors such as the need to complete the job

Problem solving capabilities

A very high standard of personal presentation.

Current valid driving license

No visa disqualification from the USA or EU

Employee