Sales Co-ordinator/Order Processor

Sales Co-ordinator/Order Processor

Site Based – North Manchester

Salary - £22,500 to £25,000 DOE

Please Note – Applicants must be eligible to work in the UK

We are currently recruiting a Sales Co-ordinator/Order Processor to join us on a permanent basis within a busy sales & customer service team. Successful candidates must have a sales administration background.

Working as part of a team you will be responsible for ensuring all orders are processed on time whilst maintaining a high level of accuracy. You will be the primary point of contact for each of your orders for the duration, from initial proofing through to despatch so excellent customer service skills are a must. We are looking for somebody with a can-do attitude who can maintain their performance level, manage their time and prioritise their workload in a busy and challenging environment.

Role Responsibilities

Liaise with the design team & customers to gain artwork approval

Manage pre-production samples and ensure they are sent out to customers in the correct format

Manage critical paths, ensuring all stages are completed and timeline adhered to

Create sales orders in line with the customers purchase order.

Order stock from local suppliers and raise the necessary purchase orders

Co-ordinate with customers on all packaging requirements

Ensure barcodes and customer SKU’s are correct and on file

Resolve quality control issues

Provide updates to the customer as the order passes through each stage of production

Answer delivery related queries/follow ups from the customer

Promptly respond and work to resolve customer queries

Attend customer meetings to ensure up to speed with all customer requirements

Provide customers with up to date factory audits/compliance documents

Skills Required:

Previous experience working in a sales administration role

A meticulous individual with a high level of attention to detail - accuracy is paramount

Organised and capable of managing time & prioritising workload

Excellent verbal & written communication skills – you must be comfortable liaising both internally & externally and you must be able to manage the customers’ expectations

A good knowledge of Microsoft Office & Outlook

Highly motivated team player

Customer liaison and problem solving

Demonstrate willingness to learn and improve

Benefits

On-site parking (free)

Pension Scheme

Eye care scheme

Cycle to work scheme

Buy/Sell Annual Leave

Day off on your Birthday

INDLS