Sales Training Manager

We have an exciting opportunity for a driven, focused, and knowledgeable Sales Training Manager to join our team!

Our ideal candidate will have a strong background in sales, along with previous experience in coaching, mentoring, and training others in valuable sales techniques, in a call center environment.

The focus of the role is to conduct training and coaching sessions to maximize sales agents’ skills and potential.

This person will be based in person at our Columbus, OH office.

This role is not eligible for remote/hybrid work.

We seek a skilled Sales Training Manager to lead our employee development programs.

The ideal candidate will design, implement, and manage training initiatives to enhance employee skills and knowledge.

If you have done door-to-door or inside sales, know the grind, have grown and mentored other sales people and love teaching and growing people, this role is for you!

Responsibilities Develop and execute one-on-one and group coaching sessions to develop sales skills and drive productivity improvement.

Develops testing and evaluation procedures to develop team members’ sales skills (e.g., call scoring and coaching program, certification process relative to sales skills, product knowledge, process adherence, etc.) Stays current on sales training best practices and Concierge product and process knowledge to incorporate information into the concierge training program Acts as a consultant to salespeople and provide helpful advice on coping with job-related challenges Use industry techniques to mentor sales personnel, including objection handling, product knowledge, and other related techniques Collate data and information from various departments and use them to curate accurate training reports Implements different coaching and sales methodologies Collate data and information from various departments and use them to curate accurate training reports Establishes training needs by observing sales encounters, studying sales performance and reports as well as industry trends Establishes training needs by observing sales encounters, and studying sales performance and reports.

Updates training as required and communicates changes Required skills and qualifications At least 3 years of inside sales and call center training experience required Education/Degree in Sales, Human Resources, Business Administration or relevant fields Experience in the Telecom, Insurance, or Home Security Industry is a plus.

Excellent communication and interpersonal skills, ethics, and cultural awareness Aptitude for problem-solving and data analysis Excellent interpersonal and communication skills Critical thinking, decision-making, and problem-solving skills Good time-management, planning, and organizational skills Ability to build and foster strong collaborative relationships Join our team as a Training Manager to drive employee growth and organizational success through comprehensive training initiatives.