Clinical Care Supervisor - Emergency Department

SUMMARY:

We are currently seeking a Clinical Care Supervisor to join our Emergency Department leadership team. This full-time role will primarily work on-site weekdays Monday-Friday with call rotation.

A hiring incentive ($12,000.00) is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

HCMC was the first hospital in Minnesota verified by the American College of Surgeons as a Level I Trauma Center. The Emergency Department is the busiest in the state with more than 97,000 visits annually. Board certified Emergency Medicine physicians provide 24-hour coverage and outstate emergency consultation. Additionally, the 4 ED Stabilization Rooms provide the highest level of acute critical care to patients with a wide variety of problems. Hennepin Healthcare's Emergency Department includes the care we have provided to critically ill and injured children as a Level I Trauma Center, a designation we have held since 1989 and reinforced in 2010 with our verification as a Level 1 Pediatric Trauma Center. This separate pediatric verification recognizes our distinctive expertise in caring for children in emergency situations.

Purpose of this position: Under the direction of the Nurse Manager or Director and in collaboration with others, the Clinical Care Supervisor may be responsible for the day-to-day unit operations, clinical care, and / or education processes for the unit/department. Duties may include staff supervision, patient flow, staff education, orientation and competency assessment, clinical care excellence, financial stewardship, performance improvement, coordination of patient care and safety, and serving in the Charge Nurse role.

RESPONSIBILITIES:

General:

Supports strategies to achieve HHS nursing vision and execute Patient and Family Centered Care for every patient, every experience, and every time

Provides leadership for developing and implementing the unit / department annual plan including monitoring scorecard indicators and updating the Visual Management Board (VBM)

Supports hospital and unit compliance with standards of care and regulatory requirements

Demonstrates knowledge of hospital and unit policies and procedures and participates in revising as assigned

Promotes exceptional care and service through partnerships with patients, families, and the interdisciplinary team

Understands and implements provisions of labor contracts

Maintains unit environment that is clean, safe, and healing for patients

Leads and participates in unit and organization-wide committees as assigned

Performs delegated duties as required

On-call duties as assigned and/or on a rotating basis will be on off-shifts, weekends, and holidays

Facilitates the initiation of, adoption of, and adaptation to change

Education:

Coordinates and tracks unit based orientation, competency assessment, and staff development in collaboration with the Professional Practice, Development, and Research Department (PPDR)

Articulates standards of professional nursing practice to staff through orientation, ongoing staff development, and staff coaching

Acts as a mentor to new staff to assist in development of critical thinking skills, organization skills, and decision making

Leads the preceptor program within the department and ensures competencies are complete, evidence-based, and up to date. Serves as a preceptor as needed

Supports learning and professional development at HHS through participation in central orientation and education activities

Assesses, plans, implements, and evaluates division wide and unit specific based orientation and education while incorporating adult learning principles

Maintains clinical competencies, documentation, and records of orientation and ongoing required education

Conducts educational needs assessment and develops a plan to meet the ongoing needs of the staff

Coordinates preceptor activities

Participates as a member of chair of organizational education and development initiatives, aimed at improving patient safety and excellence in nursing practice

Operational:

Assists in managing unit operations to comply with financial targets

Supervises employees, including interviewing, hiring, evaluating, and performance management as directed by the manager

Functions as the Nurse Manager, when the manager is not present

Monitors the quality and safety of patient care provided and addresses issues proactively

Clinical:

Demonstrates leadership for monitoring and assuring safe, high quality patient care

Provides leadership and takes an active role in infection prevention within the department and organization

Assists in coordinating patient care with other nursing services, health services, and community health care agencies in order to maximize patient flow

Serves as resource for unit staff to resolve clinical care issues

Serves in the Charge Nurse role

Supports the integration of research and evidence based practice in the delivery of nursing care services

QUALIFICATIONS:

Minimum Qualifications:

Bachelor’s degree in Nursing is required

Two (2) years clinical experience is required, strongly prefer Emergency Department setting

Preferred Qualifications:

Master’s degree

Leadership and supervisory experience

Knowledge/ Skills/ Abilities:

Skilled in overseeing the efforts of individuals within the department

Ability to effectively involve department staff in the application of quality measurement and improvement tools

Skilled in fostering a positive workplace culture and building inclusive workplace teams

Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes

Capable of assisting managers with decisions and activities

Effective use of all Windows-based applications such as Word, Excel and Power Point

Ability to appropriately prioritize and carry out work

Ability to comfortably and effectively facilitate meetings and feedback sessions

License/Certifications:

Possession of a valid license as a Registered Nurse issued by the Minnesota Board of Nursing