IT Administrator - Help Desk

Basic Function:

Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality.

Responsibilities:

Answer questions or resolve computer problems for employees in person, via telephone, via e-mail, via TeamViewer for Remote Locations

Basic understanding of assembly, installation, repair and updating any flavor of Laptops, Desktops, Mobile Equipment (Apple iPad And iPhone) And Peripherals

Installing and Configuring Client Software

Provide support to staff on the use of Office Technology (Any Version)

Monitor and manage all help desk tickets in a timely and service oriented manner (Jira)

CRM Installation and administration (Microsoft CRM And Resco Mobile Application)

Maintain tape backup of all servers

Adhere to Company’s safety rules

Adhere to Company Values – Honesty – Frugality - Courage

Perform other duties as requested

Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative always.

Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.

All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific.

All training related to the quality management system is done in accordance to the Training Management Process (PR-00042).

Qualifications:

High School diploma

1+ years related experience and/or training; or equivalent combination of education and experience.

Strong Customer Service and Troubleshooting Skills

Develop and demonstrate an understanding of business needs

Have strong communication skills both Verbal And Written

Minimal previous experience with IT Support Function, PC Hardware and printer troubleshooting

Basic understanding of Windows Xp/7 And Windows 10.

Administer user accounts in Active Directory, Exchange 2010, And Lync

A basic understanding of Tcp/Ip, Dhcp, Dns, and General Laptop/Desktop Technologies

Ability To Learn New Software Applications Quickly Ability To Support Microsoft Office 2013 And Office365

Nice to Have:

Knowledge Of Lenovo Desktops/Laptops

Knowledge Of Microsoft Crm

Knowledge Of Dynamics Nav

Knowledge Of Dynamics Crm

Ability to read, analyze, and interpret general professional journals, technical procedures, or governmental regulations.

Ability to write reports and business correspondence and effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Computer knowledge in MS products and be PC proficient and can present functional specifications to IS department; experience working with manufacturing-based technology preferred.

The US base salary range for this full-time position is up to $30.00 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus or benefits.

Benefits we offer:

Referral Bonuses

Paid Sick and Vacation Time

401(k) plan with Company Match

Medical, Dental & Vision Insurance

Wellness Program - Save Up To 30% In Your Medical Premiums

Company Paid Life Insurance

Affordable Short- & Long-Term Disability Insurance

Affordable Accidental and Critical Illness Insurance

10 Paid Holidays

Give Back Program – Paid Time Off To Volunteer

Tuition Reimbursement

Annual Performance Reviews

We Provide A Flexible Work Environment To Offer Work/Life Balance

And Much More…

Össur is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Össur encourages women, minorities, disabled individuals, and veterans to apply.

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo yee of Embla Medical, including supervisors and co-workers.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.

REQ-3534