Technical Specialist

Requisition Number

1408268BR

Job

Administrator

Experience

2.5-5 Years

Job Description (Posting).

Role definition

You will be responsible and accountable for end to end Infrastructure operations and work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment

Expected qualification and critical experiences -

Under break fix activities repair\\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)

Tasks to be performed by FSO under onsite MACD’S are below

Add/remove CSU/DSU

Add/remove out of band access devices/modems

Rogue device identification (tracing the cable from the switch to the end location)

Wiping configs

Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)

Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.

Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.

Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution SwitchPerform RMA process

Label patch cords,

Un-rack defective hardware,

Install RMA hardware into the Rack,

Repatch copper and Fiber cables

Upgrade the hardware with JJTS standard code / IOS

Complete UAT testing

Replace or install new network hardware

Need to work with tools they will need to use to perform FSO work

Console Cable,

SecureCRT or PUTTY software,

Working knowledge of WebEx / Skype / Teams and AWS

Mandatory Education, Skills & certification -

Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices

Perform wireless LAN survey for break-fix with proper equipment & training

Local contact point for escalated / aged / outstanding incidents & iTASK NOC and local vendors (e.g. Telco, cabling etc)

cCommunication with SDL, and Network Team (e.g. incident update)

Support other initiatives like TLM, Capacity, Release, Problem management

Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)

Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required

Perform CSR / MACD / work as FSO

Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others

Other Field Services activities as per business requirement & emergencies at all times

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Data Center-Network Data-Network Data

Employee Group

Business Line FT

Entity

INFRA

Expected Date of Closure

16-Jul-2024

Reporting Manager Designation

Associate General Manager