Customer Service Agent with German

Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

We have over 19 years of experience in Bulgaria delivering cutting-edge solutions in IT, Software, Cloud, and Digital fields. Now, we are on a mission to engineer a smarter future together, and we are looking for a Customer Service Agent with German to join us!

About the role:

You have the chance to start or accelerate your career in one of the biggest global IT companies and the only one that provides customer support working for corporate clients. The role covers standard and out-of-hours shifts from Monday -Sunday 06:00 - 15:00, 14:00 - 22:40 and 22:30 - 06:00.

This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future.

Responsibilities:

Deliver corporate client account support by monitoring and administrating of customer IT Environment;

Provide resolution following SOPs (Standard Operation Procedures);

Timely respond to customers inquiries;

Keep customers informed, set and follow commitments, keep precise case documentation and case ownership;

Coordinate support activities and interact with other support teams.

Requirements:

Fluent in German and have good English skills

Keen on communicating with customers

Proficient in Microsoft Office

Excited to develop your professional career

A team player

What we offer:

Upskilling & reskilling training programs and e-learning hub

Diverse career growth opportunities

24 days annual paid leave

Performance-based bonuses

Referral bonus program

Food vouchers - 80 BGN/month

Recognition awards

Newborn or newly adopted child bonus

Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses)

Free Psychological Counselling

Special company discounts

Sports cards and company sports initiatives

Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to start engineering a smarter future. Are you ready?