CSR

Job Description

Customer Service Representative (Veterinary Hospital)

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.

Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.

Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.

Receives and transmits telephone and fax messages accurately and promptly

Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.

Prepares health certificates, immunization certificates, and euthanasia certificates

Prepares client invoices and obtains payment after services are performed.

Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold

Maintains a polished and professional appearance

Performs other duties as deemed necessary

PREFERRED EDUCATION & EXPERIENCE

High school diploma or equivalent

Relevant experience with basic office functions within a busy environment

Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

COMPETENCIES

Customer Service Representative Job Description 5/2017

Strong customer service

Tact and diplomacy

Strong written and oral communication and comprehension skills

Flexible work attitude and work habits

Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel

Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017

Job Type: Full-time

Salary: $17.00 - $22.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

Experience level:

No experience needed

Shift:

Day shift

Morning shift

Weekly day range:

Monday to Friday

Weekend availability

Work setting:

In-person

Office

Ability to commute/relocate:

Verona, NJ 07044: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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