Customer Support Analyst-.NET

Customer Support Analyst. Net

Jonas Software – Club Division

We are seeking a dedicated professional Customer Support Analyst for our ENCORE platform to join our team on a full-time basis. The successful candidate will be an integral part of the Support Team, with a strong customer focus and will be responsible for participating in the day-to-day processes of the team.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment. This is currently a hybrid position, with a minimum of 2 days in office per week and is subject to change.

JOB RESPONSIBILITIES:

· Assist Clients with proper use of software functionality

· Use your skillsets to troubleshoot Client Issues in a timely manner

· Listen and serve as primary Support liaison between Clients and Jonas Club Software

· Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.

· Collaborate with other departments or offices, as necessary, to expedite resolutions

· Promote and maintain a high quality, professional, service-oriented company image among clients

· Assist with testing of the Club product

JOB QUALIFICATIONS:

· Experience in accounting-based applications, preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries

· Requires 2 - 3 years of customer service, preferably in the software industry

· Must be able to multi-task in a fast-paced environment and set priorities within time constraints

· Courteous and professional phone manner, demeanor and attitude are essential

· Proven ability to meet deadlines

· Excellent organizational, time management, punctuality and customer service skills

· Must be able to work independently as well as coordinate efforts with other team members

· Good team player, yet willing to take personal responsibility for resolution of issues

· Strong PC and system navigation skills, specifically in a Windows-based environment

· Excellent, effective and clear verbal and written communication skills and interpersonal skills required

· Must be willing to work 8.5 hour shift (1hour lunch) that could start between 8AM and 11:30AM, on a rotating basis

· Accounting Degree and/or experience is an asset

Business Unit: Jonas Club

Scheduled Weekly Hours:37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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