Customer Service Representative

Job Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some knowledge of purchasing or inventory management.

Responsibilities:

Create and track sales orders, purchase orders, and invoices

Maintain a high level of professionalism with customers, demonstrating excellent customer service

Ensure orders are input accurately and follow up on missing information and open orders

Control and manage incoming and outgoing documents

Respond to customer questions with accurate and relevant information promptly

Requirements:

A high school diploma or equivalent is preferred

1-3 years of experience in customer service required

Able to complete assigned tasks working with little to no supervision

Good written and oral communication skills and excellent organizational skills

Experience using Microsoft Excel and Word

Good interpersonal and leadership skills

Ability to sit for long periods

Knowledge of purchasing or inventory management is desirable

Comply with all safety guidelines to ensure a safe work environment

Successfully pass the required pre-employment background check and drug screenCompany Description

Shively Diversified Management Services is a woman-owned diverse supplier that provides industrial supplies and employment services for medical, engineering, and manufacturing industries. Shively Bros. provides full-service integrated programs to the automotive industry. Our companies work collaboratively to serve our customers by improving their operational efficiencies. Each of our companies plays a unique role, contributing its own specialty and expertise to deliver a broad spectrum of high-quality products and solutions designed to increase our customer's bottom line.