Engagement Specialist

Job Description

Engagement Specialist

Full Time Evening Shift working 3-11:30 pm

Lutheran Social Services of Central Ohio is currently seeking Engagement Specialists for Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio, providing meals and shelter to men, women and Veterans with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as an Engagement Specialist with Lutheran Social Services?

Provides excellent customer service in meeting the needs and ensuring the safety of our residents, clients, volunteers, and others.

Maintains the highest degree of overall cleanliness, sanitation and safety of resident dorms and assigned areas.

Greets all volunteers, residents, and prospective residents. Provides communication, information, and supplies to residents as needed related to shelter services including bed assignments, locker assignments, towels, bedding, and self-care supplies.

Assigns and supervises resident service work and encourages residents to fully participate in agency services and campus community.

Holds shelter residents accountable for upholding shelter rules and expectations. Communicates any issues or concerns to Manager or Case Manager as appropriate.

Takes resident attendance, maintains bed count, and ensures shelter capacity.

Assists in donation receiving and delivery.

Provides information to clients on Faith Mission and other services such as medical, dental and vision care, community resources and diversion services during absence or high-volume times.

Escort volunteers and staff between buildings as needed.

Requirements for an Engagement Specialist with Lutheran Social Services:

High School Diploma, GED or equivalent work experience is required.

Experience with homeless or other special needs populations, preferred.

Ability to communication with diverse groups of individuals.

Ability to work a flexible schedule, as needed.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

Health insurance with 4-plan options!

Tuition Reimbursement Program

403(b) retirement plan with employer matched savings

Dental and Vision insurance

Medical and Childcare Flexible Spending (FSA)

Health Savings Account

PTO and 12 Paid Holidays

Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.