Real Estate Operations Coordinator

Job Description

We are searching for a Real Estate Operations Coordinator to be a critical part of our expansion empire. Our favored prospect is skilled, detailed, organized, imaginative, and talented - a master of systems who is always looking for new, inventive, and effective business procedures that preserve time and money. As a pivotal leader in the Hub, located in our Washington D.C. office in Brookland, the Real Estate Operations Coordinator must be a fast learner, possess a constructive attitude, and display ambition, enthusiasm, and a willingness to work both hard and smart.

The ideal candidate must also have remarkable verbal and written communication abilities. They must thrive in a rapid-paced and ever-changing atmosphere and have excellent follow-up and resolving skills. The Real Estate Operations Coordinator demonstrates a strong commitment to supporting the success of the team and to developing into a supportive head within the company. As the business progresses and with future growth opportunities they will be responsible for selecting, preparing, and managing new department associates to ensure that the organizational processes are accomplished to the highest standard with maximum efficiency.Compensation:

$55,000 - $65,000 yearlyResponsibilities:

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

Leads, Manages and Holds Accountable

Build, implement, and manage all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and, events, and marketing

Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems

Is responsible for all financial systems, including maintaining the books, assuring the collection of commissions, maintaining the budget, and generating financial reports

Creates and maintains an operations manual that documents all systems and standards

Coordinates the purchase, installation, and maintenance of all office equipment

Process Management

High-Level Implementation

95% of responsibilities are to be performed independently of supervision. This position is the key contact for all things operations

Must work well under pressure and with critical deadlines

Maintain confidentiality of the company and activities of the team

Creation and Maintenance of operations manual with team systems and performance standards

Designing, implementing and overseeing systems

Review and implement new systems to increase productivity

Stay abreast of the changes and trends within the industry

Manage online/offline marketing efforts and track ROI on all marketing expenses

Manage daily accountability of the entire team including contests, agent activities, and office accounting

Coordinate and follow up with marketing events

Onboarding and Offboarding of all team members

Create and Maintain all Operations Manuals for Team systems and performance standards - duplicatable and scalable

Essential duties and responsibilities

System development, implementation, documentation, and management

Information management

Oversight of contracts through closing

Tracking systems: productions, inventory, profit, sales, expenses, clients, event attendance, campaign analytics, etc

Customer/Vendor relations

Leading administrative department members (as appropriate to organizational structure)

Qualifications:

Bachelor’s degree preferred

1-year minimum real estate industry experience

A real estate license is preferred but not required. (Unlicensed candidates must be willing to get their real estate license within 6 months of onboarding)

1–3 years of service and management experience

3–5 years of administrative + operations experience, preferably in real estate

Strong writing skills

Strong rapid & logical problem-solving skills

Dependable and reliable

Team player

Willing to go above the call of duty

Punctual

Strong leadership, management, and financial skills

Goal setting, planning, and accountability skills

Experience in the management of a team or staff

Strong and Positive Customer Service Attitude

Excellent communication skills and organizational skills

Familiar with Microsoft Word, Excel, and Multiple Listing Service

Can work on deadlines and handle private client information

Must be fluent in real estate contracts

Knowledge of Google Suite (sheets, slides, docs, drive, etc.), Microsoft Office (PPT, Word, Teams), Adobe Acrobat, Zoom, Canva, Social Media (FB, IG, etc.) Eventbrite, Mailchimp, and client relationship, management systems

This is an in-office opportunity with 1 flex day to work from home

Base salary, health insurance, and other employee benefits

Complete basic bookkeeping tasks, track office expenses, and ensure the monthly budget is adhered to

Create and update MLS listings in the database and oversee the marketing materials for each listing, including social media posts, photography, signage coordination, brochure drop-off, and any other necessary materials

Support other realty departments when necessary

Amazing opportunity for growth

About Company

Keller Williams Capital Properties continues its trajectory of growth, breaking multiple records in 2022. To date, we stand out as one of the fastest-growing brokerages ranking in the Top 20 of all franchises. This year, we set new internal benchmarks for future growth, exceeding $3.15B in total sales volume, serving nearly 7K families, generating over $80MM in revenue, and sharing nearly $1MM in profit back to its agents who contributed to the company’s growth.

Through a constantly expanding diverse and talented team, we successfully deliver on its commitment to providing outstanding client service while making a purposeful impact on our neighborhoods and deliberate difference within the communities we serve. As we continue its growth, so do its Agent Entrepreneurs; with 100+ individual agents, teams & groups increasing their business by over 20% year-over-year!