Customer Recovery Representative - Remote

About Achieve Test Prep

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.

Why work for us?

Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:

Work entirely from the comfort of home

Set your own work schedule

Earn a competitive compensation commensurate with your location

Know that your ideas and opinions are important and will be heard

Help change lives through education

At Achieve, you are guaranteed to make a difference every day—both in the work you complete and in the lives of our customers.

Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.

We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.

We are seeking a highly motivated and empathetic individual to join our team as a Customer Recovery Representative. In this role, you will be responsible for reaching out to clients who recently became delinquent on their scheduled course payments. Your primary objective will be to bring the clients payments up to date and retain them within our program.

Roles & Responsibilities:

Contact delinquent clients via phone, email, or other communication channels to discuss outstanding payments and negotiate repayment terms.

Utilize effective negotiation techniques to encourage clients to bring their accounts up to date while maintaining a positive relationship.

Listen actively to clients concerns and address any issues or obstacles preventing them from making payments.

Educate clients on the importance of staying current with payments and the benefits of remaining in the program.

Answering incoming questions from customers with questions about their account, payment, and payment method

Analyzing, interpreting, and communicating financial information

Assisting in maintaining and monitoring electronica data for customers

Desired Skills & Experience:

Must be able to write and speak fluently in English & have superior phone etiquette skills

Exceptional listening and negotiation skills

Must be highly motivated and eager to earn hourly rate plus commission

High School Diploma (graduate) or 1-3 years of conclusive experience

At least 1 year of Collections experience

Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.

Experience handling difficult and irate customers

Problem-solving, critical thinking, and decision-making skills

Comfortable working with Google Suite products

Data entry accuracy

Proficient in basic math skills

Job Details:

Type: Full-Time

Schedule: Monday through Friday 9:00 AM - 6:00 PM.

Remote: 100% Online.