IT Specialist

Job Description

5 year Contract - PTO and Holiday Pay included

Onsite Groton, CT

The ideal candidate will be supporting a DoD contract which maintains connectivity across multiple countries. Responsible for install, configuration, service, repair, and maintenance of IT systems, hardware/software, and networking devices on a long-term contract.

Requires:

- Experience providing break-fix support for desktop PCs, laptops, & networked peripherals

- Security+ CE certification required

- Secret Clearance

Description:

As one of the key members of the Field Services team the candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

Assist team in resolving site issues

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Basic Qualifications

DoD Secret Clearance

Valid DoD 8570 IAT Level II: Security+ or higher Certification

Must have demonstrated experience in IT Enterprise Operations

Experience with Microsoft Windows OS, version 10

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

Computer and network troubleshooting skills

Excellent customer service skills

Excellent oral and written communication skills

Preferred Qualifications

Organized and detail-oriented

Strong leadership skills

Self-motivated/ self-directing

Strong collaboration, prioritization, and adaptability skills required. Relationship building

Ability to manage and prioritize own work, and that of their team

Independent decision making

Analytical thinking; thinking out of the box

Ability to effectively communicate with all organizational levels (SME to Senior Management)

Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Additional Skills & Qualifications:

Must be autonomous and able to interact with high ranking officials.

Work Environment

Work with a small to mid size team on base- provide deskside support either going to the customer or the customer coming to them.

Experience Level:

Intermediate