Help Desk Analyst

Job Description

Direct Placement Opportunity, Require Credit Check, Inside City of Philadelphia. Reliable Transportation Required. Drug & Background Check Screening. No Covid Vaccination Required. Hours are Monday to Friday. Shifts range from a starting time of 7:00AM and 10:30AM.

Job Description

The Service Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately while assigning more complex problems to senior level support.

ESSENTIAL QUALIFICATIONS:

• Familiarity with financial services industry is a plus.

• Strong listening and problem solving skills are critical.

• Ability to effectively communicate with all levels of employees.

• Good organizational skills.

• Proven skill in managing multiple tasks and in establishing priorities.

• Detail oriented.

• Strong interpersonal and customer service skills.

• Strong time management skills

• Works effectively in a team environment.

• Ability to work under pressure and meet deadlines.

• High ethical standards and maintains confidentiality.

• Able to work between the hours of 7 AM and 7 PM Monday through Friday; Candidate must be flexible when a staggered work schedule is needed.

• Ability to work overtime including evenings and weekends as needed.

Top Skills' Details

1) 3+ years of related IT Service Desk\Help Desk experience

2) Highly proficient with Microsoft Office Suite to include Excel, Word, and PowerPoint and Microsoft Outlook

3) Ticketing system experience/using a remote access tool when troubleshooting users machines

Work Environment

Team of 12. Hours are Monday to Friday. Shifts range from a starting time of 7:00AM and 10:30AM. Need to be flexible if someone on the team uses a PTO day but you will be locked in to a daily starting time. Every 12 weeks one person on the team has to work Saturday and Sunday from 7:00AM to 12:00 Noon. This person will get paid time and a half. If you have a conflict that weekend you can always switch weekends with someone else on team.