Deskside Support Technician

Job Description

Duration

5 Year(s) contract

Description

Flexible “Bubble” staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5

General coverage Region - Washington DC – 3 techs

These folks will require flexibility as far as location to be working at as we will be moving them around to meet demand

o Incidents – Software break/fix

o IMACs – Installation of software, machine upgrades, etc.

o Refresh

o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers

o Basic experience awith Active Directory

o Experience with Windows 10 and Microsoft Office

o Experience with Deskside support in a hospital environment a plus

o Experience with ServiceNow- PREFERRED NOT REQUIRED

o Experience with LogMeIn

o Ticketing System is ServiceNow

o Tech walk-up bar at staffed locations

Job Title

Windows 10 Field Client support

Top Skills Details

DSM: Deskside Master

1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.

2. 3 to 5 years Enduser client -LAN/Networking support in a corporate environment

3. Customer Service Experience

4. Must be fully vaccinated

Worksite Address

Washington,District of Columbia,United States,20032

Additional Information

Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.

Good Communication and technical skills

Drug Test Required

false

Experience Level

Entry Level

External Communities Job Description

This is a long term Windows 10 deskside field support project supporting the largest technology company in the world

Additional Skills Tags

Additional Skills & Qualifications

Resource must have Windows 10 experience

As this is a new contract, please expect some changes regarding hours and locations.

Asked for flexible resources in most scenarios.

Business Qualification

Impact to the Internal/External Customer

Customer impact

By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.

By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.