Junior Systems Admin

1 to 2 years of relevant experience in

Troubleshooting VOIP related issue

Unable to make call

Call connects with no sound

VOIP phone does not turn On

Echo during voice call

Knowledge of LAN and WAN Systems

First level Support to end users

Validation and resolution of the alert received by way of trouble shooting on the system

Escalation and resolution follow-up with other parties like vendors

Co-Ordinate and support activities planned by Core Infrastructure team

Microsoft Office Suite 2003/2007/2013

Configuration and support of MS-Outlook,O365 and other emailing systems

Support Skype/Teams

Windows XP/7/10 and Apple Macintosh Operating systems

Understand Active directory

Understand protocols â€' LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs

Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices

Network end point testing

Antivirus End point protection

Full time