Customer Service Representative

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

The Agent, Customer Service Position interfaces with customers via Inbound calls, outbound calls, through the internet depending upon the client requirements. This position provides customers service support and resolution of routine problems regarding client’s products or services.

Responsibilities:

Ensure service delivered to our customers meets contractual Key Performance indicators (KPIs)

Clarity customer requirements probe for understanding use decision supports tools (KB) and resources to appropriately provide resolution to the customer.

Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customers.

Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

Maintain Basic Knowledge of client product and services.

Prepare complete and accurate work including appropriately notating accounts as required.

Participate in activities designed to improve customer satisfaction and business performance.

Offer additional products and services.

Identify and resolve customer’s technical problems and validate’ s troubleshooting effectiveness.

Qualifications:

Exceptional Customer service skills required, Intermediate knowledge of PC and software applications; basic Microsoft Excel, Word and Outlook

Ability to type 35+ WPM (preferred)

CallCenter experience (preferred)

Excellent oral and written communication skills/ professional phone Manner

Superior communication skills

Schedule Flexibility, aptitude to listen to caller’s description of problem.

Ability to interpret, summarize and document.

Strong interpersonal skills, ability to establish and maintain effective working relationship.

Soft skills are required to maintain a good communication.

High School Diploma

Benefits:

Permanent Contract

Growth Opportunities

Flexible schedules

Transportation benefits

Meal subsidy

Private Medical, Dental and Life Insurance

Paid Training

Perks and discounts in various stores, universities and restaurants

2 days off

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is to be authorized to work in Honduras, have a personal commercial bank account, and your new Honduran National ID, in addition to having the necessary academic qualifications and experience for the position that best suits you.