Central Guest Experience Coordinator

Title of Position: Central GXP Coordinator

Summary of Position:

This role is a multi-faceted position that will directly contribute to the development and growth of the department, as well as assisting leaders in the department with system administration support. This position will require priority assessment, task coordination and effective time management. The role needs an individual with strong communication and organizational skills, as well as a can-do attitude.

Principal Job Responsibilities:

Develop and improve the reporting system (One Report) for every ministry area at each Gateway Campus

Collection and summarize all campus reports for the Campus Ministries team

Develop, collect, maintain dashboards of all ministry areas for Executive Leadership

Partner with the Central GXP Pastor to collect feedback from campus team members and present solutions and improvements to processes.

Assist in developing Guest Experience systems/processes across all campuses to improve the experience for church congregants.

Conduct campus visits as necessary to ensure the health and quality of campus Guest Experience teams.

Serve as the first point of contact for employee inquires within the department and responds to inquiries received through all communication tools the organization uses (slack, email, mail, etc).

Provide support to the leadership structure of the department including correspondence and communications, filing, calendar scheduling, travel arrangements, and meeting preparations.

Prepare, process and timely submission of expense reports, PO’s, invoices, check requests and receipts for department.

Assist the Central Guest Experience Pastor with all general administration activities.

Establish and foster open lines of communication with other departments and sub-departments within the organization, specifically relating to Guest Experience

Maintain records including filing and administrative duties as needed.

Assist in recruiting efforts for the department.

Procurement point for resources needed in the department.

The DNA of a Gateway Leader

At Gateway, we seek to build and nurture a culture for our organization that produces and protects a God-honoring atmosphere. We lay the foundation for this cultural expression by personally living out Gateway’s values and instilling them in all who work alongside us on our staff. Our values can be described by three words: spiritual, professional, and relational. By upholding these values and our social covenant, we can better serve the kingdom through our vision, mission, and purpose.

General Skills & Qualifications:

Proficient written and verbal communication skills

Strong time-management skills and multitasking ability

Proficient in Microsoft Office, especially Excel, with aptitude to learn new software and systems

Excellent at managing details and ensuring accuracy of mathematical formulas and data

Visual/Reporting design skills preferred, not required

General Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this Job, the employee is regularly required to:

Sit/stand for long periods of time

Occasionally kneel, or crouch

The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 25 lbs.

*This description is not all inclusive, and other duties may be assigned as necessary.

Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.

Employment Requirement: All Staff must be a member or become a member of Gateway Church upon employment.

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