Hotel Guest Coordinator

What we need you to do:

Provide information, answer questions and help direct customers to the appropriate queue or location to meet their vehicle

Acknowledge and resolve customer complaints, escalating to a supervisor as appropriate

Maintain a thorough understanding of all Kaptyn products to answer questions and promote additional products as appropriate

Maintain a positive, empathetic and professional attitude toward customers at all times

Communicate and coordinate with colleagues as necessary to fulfill customer requests

Provide feedback on the efficiency of the customer service process and hotel guest flow

Ensure customer satisfaction and provide professional customer support

Perform other related duties as required

What you need to have:

High school diploma or equivalent

Prior sales experience is helpful

Outgoing, pleasant personality and strong verbal communication skills

Energized by helping people begin and end their visit to Las Vegas

Ability to stay calm when customers are stressed or upset

Ability to learn ticketing and/or scheduling software

Click here to apply!

About Kaptyn:

Looking To Move People? We are passionate about helping people reach their destination in the most comfortable, efficient, stylish and sustainable ways possible, and believe it's equally as important to create great lives for our team members and their families. Who is Kaptyn? Since 2016 we've been on a mission to make transportation more efficient, enjoyable and accessible. We started by creating an innovative software suite to help transportation companies manage their operations. It was a good start, but we knew that we could have a bigger impact. So, in 2019 we decided to purchase two of the best fleet operations in America and combine them into a force for change. In 2020 we will unveil the future of transportation and are looking for passionate team members to join us to advance our mission. Our commitment to creating a better experience in a better way is fueled by a belief that the transportation industry needs to focus less on eliminating drivers and more on empowering them. We are also dedicated to making every ride as sustainable and enjoyable as possible, while being a model for other companies to emulate. Job Summary:

Full-Time